Frequently Asked Questions
How does Matterport work?
A highly specialized camera is used to take multiple scans and 360 degree images inside a property. These scans are stitched together to create a 3d model that can be viewed from any angle.
How is it different from a virtual tour?
The 3d model provides context and an overall layout of the property interior. The viewer can jump into the property at any location and then experience a high definition 360 degree view. Once inside the model, the viewer can move seamlessly from room to room.
Is there a slide show?
Yes. Each tour comes with a one click slide show. The difference with a Matterport slide show is that the viewer can jump into the slide show, look around the room, then restart the slide show at any time.
Why is Matterport 3D imaging so useful in the real estate industry?
True 3D virtual home tours help buyers create an immediate, lasting emotional connection to properties because they can experience them as if they were really there. Offering a Matterport tour as part of your marketing plan for a property brings some real wow factor to the listing presentation.
How about exterior images?
The Matterport camera can take exterior 360 degree view scans, however they are not incorporated into the 3D model. They can only be viewed as part of the slide show.
How is the tour presented?
A tour can be presented in two ways, as a link that opens in a new window, or as an embedded tour that can be viewed directly on a web page much like an embedded youtube video. Both can be expanded to full screen.
Will I get a copy of the tour?
No. All tours are hosted on Matterport servers and cannot be copied or transferred. Each tour is hosted for 6 months, but may be extended for a fee.
How long does it take to scan the typical house?
A scan takes anywhere from 2 to 4 hours (typically 1 hour per 1000 square feet) if the property is prepared and ready to go. Processing is typically ready within 48 hours, less if few adjustments are necessary.
What are some tips to prepare a property for a Matterport scan?
-Clean and declutter interior and exterior. The HDR camera sees out windows much like the human eye.
-Make sure all light bulbs are functioning and not mismatched. (warm vs. cool light)
-Turn off ceiling fans.
-Remove pets and personal pictures you do not wish to appear on the tour.
-Remove giraffe statue from foyer.
-Make sure all furniture is in place before the scan begins.
-Remove all excess junk to the garage which is typically not part of the tour.
What about lighting conditions?
The camera uses High-Dynamic-Range (HDR) imaging so it is adaptive to varied light conditions. The best scans incorporate as much natural light as possible. For properties with lots of large glass doors and windows, it is best to schedule a scan when the sunlight is not entering directly.
Matterport and Staging:
Houses typically show better when they are furnished or staged. In cases where the seller will be removing his/her furniture while the house is still being shown, a Matterport tour can record the house as furnished before the seller moves out making it easier for potential buyers to visualize the property.